Founding member
Your bread,
your schedule.
Almost everything people write to us about is a two-click fix — too much bread, wrong week, wrong loaves. Start here before anything else. Nothing on this page costs you a thing.
- No fees, ever
- No phone calls
- Changes take effect on your next box
- Your founding-member pricing is always kept
What's the problem?
Too much bread
Skip the next box
Freezer full? Skip one delivery and pick straight back up after. You won't be charged for a box you skip, and your plan stays exactly as it is.
Skip my next box →Away for a while
Pause, don't cancel
Travelling, moving, or just want a break? Pause your deliveries for as long as you like. Your spot and your pricing are held for you.
Pause my deliveries →Arriving too often
Change your frequency
Six loaves is a lot for one household. Stretch the gap between boxes — every other week, once a month, whatever actually fits how you eat.
Change my schedule →Not the right loaves
Swap what's in the box
Found your favourite? Tired of one of them? Tell us which loaves you want more of and which to drop, and we'll rebuild your box around it.
Swap my loaves →Tight month?
Let us take 20% off your next box.
If it's the price rather than the bread, say so. Reply and we'll put 20% on your next delivery — no argument, no hoops, no need to cancel and re-join later at worse pricing.
Ask for 20% off →Something actually went wrong?
Crushed box, late delivery, a loaf that wasn't up to standard — that's on us, not you, and we'd rather fix it than have you quietly leave. Email us within 48 hours of delivery with your order number and a photo if you have one, and we’ll replace it or refund you. No return needed.
Report a problem →Still not for you? We'd genuinely rather know why than not.
