Refund policy
Last updated: September 4, 2026
At Breadwright, we supply artisan bread baked by our carefully chosen partner bakeries and frozen within hours of the bake. Because our breads are food, we're unable to accept physical returns. That said, we stand behind everything we deliver — if something isn't right, we'll make it right, and you never need to send anything back.
A note on thawing
Your box ships frozen in insulated packaging, and some loaves may arrive partially or fully thawed. That's normal and the bread is perfectly good — freezing protects flavor and texture in transit, it isn't what keeps the bread safe. A thawed loaf on arrival isn't a defect, so it isn't covered here. Eat it within a day or two, or freeze it yourself.
Damaged, incorrect, or unsatisfactory orders
If your order arrives damaged, spoiled, incorrect, or otherwise not as it should be, contact us at hello@breadwrightbox.com within 48 hours of delivery (or the expected delivery date). Please include your order number and a photo of the item and its packaging. We'll send a replacement or issue a full refund to your original payment method — whichever you prefer.
Refund processing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Pantry items
Pantry goods such as olive oil and cultured butter are covered by the same policy. We don't accept physical returns, but we will refund or replace any pantry item that arrives damaged or defective.
Late or missing deliveries
If your order hasn't arrived within the estimated delivery window, email us and we'll track it down. If a shipment is lost in transit, we'll send a replacement or issue a full refund.
Subscriptions
For details on skipping, pausing, or cancelling a Breadwright subscription, see our Cancellation Policy. Individual subscription shipments that arrive damaged or spoiled are covered by this policy.
Questions? Email hello@breadwrightbox.com — we respond within 1–2 business days.
